Privacy policy

Privacy Policy

Store Name: StoreBound
Website: StoreBound
Effective Date: 31 July 2026
Last Updated: 31 July 2026
Customer Support Email: ecomaditya001@gmail.com

Privacy Policy

Welcome to StoreBound ("StoreBound," "we," "our," or "us"). Protecting your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your personal information when you access or use our website, mobile website, products, services, customer support, promotions, or any other services offered by StoreBound.

Please read this Privacy Policy carefully before using our website. By accessing, browsing, registering, or making a purchase through StoreBound, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, Shipping Policy, and any other policies published on our website.

1. Introduction

StoreBound is committed to maintaining the privacy, confidentiality, and security of our customers' personal information. We recognize the importance of protecting your personal data and comply with applicable laws governing privacy and data protection in India.

We collect only the information necessary to provide our services, process orders, improve user experience, prevent fraud, comply with legal obligations, and operate our business efficiently.

2. Information We Collect

We may collect various categories of information depending on how you interact with StoreBound.

Personal Information

Personal information may include:

  • Full Name

  • Mobile Number

  • Email Address

  • Shipping Address

  • Billing Address

  • City

  • State

  • Postal Code

  • Country

  • Date of Birth (where voluntarily provided)

  • Gender (optional)

  • Username

  • Account Password (encrypted)

  • Customer Preferences

Order Information

When you place an order, we may collect:

  • Order Number

  • Purchased Products

  • Quantity

  • Product Variants

  • Order Value

  • Discounts Applied

  • Coupon Codes

  • Payment Method

  • Shipping Charges

  • Taxes

  • Delivery Instructions

  • Order Status

  • Purchase History

Payment Information

Payments are processed through trusted third-party payment gateways.

Depending on the payment method, information collected may include:

  • Payment Method

  • Transaction ID

  • Payment Status

  • UPI Reference Number

  • Card Type

  • Wallet Provider

  • Bank Name

StoreBound does not store complete debit card numbers, credit card numbers, CVV numbers, PINs, or internet banking credentials on its servers.

Device Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Browser Version

  • Device Type

  • Operating System

  • Screen Resolution

  • Language Settings

  • Time Zone

  • Internet Service Provider

  • Referral URLs

Website Usage Information

When you visit StoreBound, we may collect:

  • Pages Viewed

  • Products Viewed

  • Time Spent on Website

  • Click Activity

  • Search History

  • Navigation Patterns

  • Cart Activity

  • Wishlist Activity

  • Checkout Activity

  • Session Duration

Communication Information

When you contact us, we may collect:

  • Customer Support Messages

  • Emails

  • Chat Records

  • Phone Call Information

  • Complaint Details

  • Feedback

  • Product Reviews

3. Information You Voluntarily Provide

You may voluntarily provide information by:

  • Creating an account

  • Placing an order

  • Contacting customer support

  • Leaving reviews

  • Participating in promotions

  • Entering contests

  • Filling forms

  • Subscribing to newsletters

  • Requesting assistance

4. Information Collected Automatically

StoreBound may automatically collect technical information using:

  • Cookies

  • Pixels

  • Web Beacons

  • Analytics Tools

  • Log Files

  • Device Identifiers

These technologies help improve website functionality and user experience.

5. Cookies Policy

Cookies are small files stored on your device that help us recognize returning visitors and improve website performance.

Cookies may be used to:

  • Keep you logged in

  • Remember shopping cart items

  • Save language preferences

  • Remember recently viewed products

  • Improve website speed

  • Personalize recommendations

  • Measure website traffic

  • Analyze customer behavior

  • Improve marketing performance

You may disable cookies through your browser settings, although certain features of the website may not function properly.

6. How We Use Your Information

We use collected information for legitimate business purposes including:

  • Processing orders

  • Delivering products

  • Processing payments

  • Preventing fraud

  • Providing customer support

  • Managing returns

  • Managing refunds

  • Processing exchanges

  • Sending order confirmations

  • Sending shipping updates

  • Improving customer experience

  • Personalizing content

  • Improving website functionality

  • Conducting research

  • Performing analytics

  • Maintaining website security

  • Detecting fraudulent activity

  • Complying with legal obligations

  • Responding to government requests

  • Resolving disputes

  • Enforcing our policies

7. Marketing Communications

With your consent or as permitted by applicable law, StoreBound may send:

  • Promotional Emails

  • Product Recommendations

  • Discount Offers

  • Festival Offers

  • Seasonal Sales

  • New Product Launches

  • Restock Notifications

  • Cart Reminders

  • Order Updates

You may unsubscribe from promotional communications at any time using the unsubscribe link or by contacting our customer support.

Transactional communications relating to your orders may still be sent.

8. Sharing Your Information

StoreBound does not sell or rent your personal information.

However, we may share information with trusted third parties including:

Shipping Partners

To deliver your orders.

Payment Gateway Providers

To securely process payments.

Technology Providers

To host our website and maintain our infrastructure.

Analytics Providers

To understand customer behavior.

Marketing Partners

For advertising campaigns and remarketing.

Customer Support Providers

To assist with inquiries.

Government Authorities

Where legally required.

9. Third-Party Service Providers

StoreBound may use trusted third-party platforms such as payment gateways, logistics companies, analytics providers, cloud hosting providers, communication services, and customer support software.

These providers receive only the information necessary to perform their services and are expected to maintain appropriate confidentiality and security measures.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including:

  • SSL Encryption

  • Secure Payment Processing

  • Firewall Protection

  • Access Controls

  • Password Encryption

  • Secure Servers

  • Security Monitoring

  • Limited Employee Access

  • Regular Security Reviews

Although we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain your information only for as long as necessary to:

  • Process transactions

  • Provide customer support

  • Maintain records

  • Comply with tax requirements

  • Resolve disputes

  • Enforce agreements

  • Meet legal obligations

Once retention is no longer required, personal information may be securely deleted or anonymized.

12. Children's Privacy

StoreBound is intended for individuals who are at least 18 years of age or who are using the website under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

13. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

  • Keep your password confidential.

  • Notify us immediately of any unauthorized access.

  • Use a strong password.

  • Log out after using shared devices.

StoreBound is not responsible for losses resulting from unauthorized access caused by customer negligence.

14. Fraud Prevention

To protect customers and our business, we may use automated and manual fraud detection systems.

Orders may be delayed, cancelled, or verified if suspicious activity is detected, including:

  • Multiple failed payment attempts.

  • High-value transactions.

  • Inconsistent billing and shipping details.

  • Unusual purchasing patterns.

  • Suspected identity theft.

15. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Update account details.

  • Delete your account.

  • Withdraw marketing consent.

  • Request clarification regarding data processing.

Certain requests may be limited where retention is required by law or for legitimate business purposes.

16. International Data Transfers

Your information may be processed or stored on servers located outside your state or country where our service providers operate.

By using StoreBound, you consent to such transfers where permitted by applicable law.

17. Third-Party Links

Our website may contain links to third-party websites, products, or services.

StoreBound is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

18. Social Media

If you interact with StoreBound through social media platforms, information you choose to share may become publicly visible according to the privacy settings of those platforms.

19. Reviews and User Content

Any reviews, ratings, comments, photos, or other content submitted by users may be displayed publicly on our website or marketing channels.

By submitting such content, you grant StoreBound a non-exclusive, royalty-free license to use, reproduce, display, and distribute it for business and promotional purposes, subject to applicable law.

20. Legal Compliance

We may disclose personal information when required to:

  • Comply with legal obligations.

  • Respond to court orders.

  • Cooperate with law enforcement.

  • Protect our legal rights.

  • Prevent fraud.

  • Investigate security incidents.

  • Protect customers, employees, or the public.

21. Business Transfers

If StoreBound undergoes a merger, acquisition, restructuring, financing, or sale of assets, customer information may be transferred as part of the transaction, subject to applicable privacy laws.

22. Limitation of Liability

While StoreBound takes reasonable measures to safeguard personal information, we shall not be liable for losses arising from events beyond our reasonable control, including cyberattacks, unauthorized access, internet failures, or force majeure events, except as required by applicable law.

23. Changes to This Privacy Policy

StoreBound reserves the right to modify or update this Privacy Policy at any time.

Changes become effective upon publication on our website unless otherwise required by law.

Customers are encouraged to review this Privacy Policy periodically.

24. Contact Information

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us:

StoreBound
Customer Support Email: ecomaditya001@gmail.com

We will make reasonable efforts to respond to your inquiry within an appropriate timeframe.

25. Consent

By accessing or using the StoreBound website, creating an account, placing an order, subscribing to communications, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, storage, processing, and disclosure of your personal information as described herein, subject to applicable laws and regulations. If you do not agree with this Privacy Policy, you should discontinue use of the website and refrain from providing personal information to StoreBound.