Shipping policy

Shipping Policy

Store Name: StoreBound
Effective Date: 31 July 2026
Last Updated: 31 July 2026
Customer Support Email: ecomaditya001@gmail.com

Shipping Policy

Welcome to StoreBound ("StoreBound", "we", "our", or "us"). This Shipping Policy outlines the terms and conditions governing the shipment, processing, dispatch, delivery, tracking, delays, shipping charges, and related matters for all orders placed through StoreBound.

By placing an order with StoreBound, you acknowledge that you have read, understood, and agreed to this Shipping Policy along with our Terms of Service, Privacy Policy, and Return & Refund Policy.

Our goal is to provide a reliable, transparent, and hassle-free delivery experience for every customer.

1. Shipping Coverage

StoreBound currently delivers products to most serviceable locations across India through trusted logistics and courier partners.

Delivery availability depends on:

  • Courier network coverage

  • Pin code serviceability

  • Government regulations

  • Product category

  • Seller availability

  • Local delivery restrictions

Certain remote or inaccessible locations may require additional delivery time or may not be serviceable.

StoreBound reserves the right to refuse shipment to locations that are not supported by our logistics partners.

2. Order Processing

After your order is successfully placed, our team begins processing it.

Order processing includes:

  • Payment verification

  • Order confirmation

  • Inventory verification

  • Product quality inspection

  • Secure packaging

  • Shipping label generation

  • Courier allocation

  • Dispatch preparation

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude Sundays and public holidays.

Orders placed during promotional sales, festivals, or peak shopping seasons may require additional processing time.

3. Order Confirmation

After placing an order, customers receive:

  • Order Confirmation Email

  • Order Confirmation SMS (where applicable)

  • Payment Confirmation

  • Order Number

Receiving an order confirmation does not guarantee immediate shipment.

Orders remain subject to:

  • Inventory availability

  • Payment verification

  • Fraud prevention checks

  • Shipping address verification

4. Shipping Charges

Shipping charges depend on:

  • Product category

  • Delivery location

  • Order value

  • Shipping promotions

  • Courier partner rates

Where applicable, shipping charges will be displayed during checkout before payment.

Customers will never be charged hidden shipping fees after placing an order.

5. Free Shipping

StoreBound may offer Free Shipping on selected products, categories, promotional campaigns, or order values.

Free shipping offers are subject to:

  • Promotional periods

  • Eligible products

  • Serviceable delivery locations

  • Internal business policies

StoreBound reserves the right to modify or discontinue free shipping promotions at any time without prior notice.

6. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Tier 2 Cities: 3–7 Business Days

  • Tier 3 Cities: 4–8 Business Days

  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates only and are not guaranteed.

Actual delivery may vary depending on operational conditions.

7. Dispatch Timeline

Once an order has been processed, it will be dispatched to the courier partner.

Customers will receive:

  • Shipping Confirmation

  • Tracking Number

  • Courier Details

  • Estimated Delivery Date (where available)

Dispatch generally occurs within 24–48 hours after successful processing.

8. Shipping Partners

StoreBound works with reliable logistics providers to ensure timely delivery.

Courier partners may vary depending on:

  • Delivery location

  • Product category

  • Shipment size

  • Service availability

Courier assignments may change without prior notice.

9. Order Tracking

Once your order has been dispatched, you will receive tracking information via email or SMS, where available.

Customers can track shipment progress using the tracking details provided.

Tracking updates are generated by third-party logistics providers and may occasionally experience delays.

10. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a package.

Customers should ensure:

  • Someone is available to receive the order.

  • The registered phone number is reachable.

  • Delivery instructions are accurate.

Failure to receive the shipment after repeated delivery attempts may result in the package being returned.

11. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

This includes:

  • Full Name

  • Mobile Number

  • House Number

  • Street Name

  • Landmark

  • City

  • State

  • Postal Code

StoreBound is not responsible for delivery failures caused by incorrect or incomplete address information.

Additional shipping charges may apply for reshipment.

12. Address Changes

Shipping addresses may only be changed before an order is dispatched.

Once the order has been handed over to the courier, address modification may no longer be possible.

13. Order Modifications

Product changes, quantity modifications, or shipping address updates can only be requested before dispatch.

After shipment, modifications cannot be guaranteed.

14. Cash on Delivery (COD)

StoreBound offers Cash on Delivery (COD) in eligible serviceable locations.

COD availability depends on:

  • Product category

  • Delivery location

  • Order value

  • Courier partner availability

  • Risk assessment

StoreBound reserves the right to disable COD for certain products or customers.

15. Prepaid Orders

Prepaid orders receive priority processing whenever possible.

Accepted payment methods include:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Digital Wallets

Payments are securely processed through trusted payment gateways.

16. Packaging

Every product is securely packed to minimize the risk of damage during transit.

Packaging may include:

  • Protective wrapping

  • Bubble cushioning

  • Corrugated boxes

  • Tamper-evident packaging

  • Fragile labels where applicable

Packaging style may vary depending on product type.

17. Delivery Confirmation

A shipment is considered delivered when:

  • Courier records successful delivery.

  • Customer or authorized recipient accepts the package.

  • Delivery confirmation is recorded by the courier partner.

Customers should inspect the package immediately upon delivery.

18. Damaged Packages

If the outer package appears:

  • Torn

  • Crushed

  • Opened

  • Wet

  • Tampered

Customers should:

  • Photograph the package.

  • Record an unboxing video.

  • Contact StoreBound within 24 hours of delivery.

Claims submitted after extended delays may not be accepted.

19. Missing Items

If an item is missing from your shipment, notify us within 48 hours of delivery.

Please provide:

  • Order Number

  • Product Name

  • Photos

  • Unboxing Video (recommended)

Our team will investigate the issue and provide an appropriate resolution.

20. Lost Shipments

If a shipment is confirmed lost during transit by the courier partner, StoreBound will, at its discretion:

  • Arrange a replacement, subject to availability, or

  • Issue a refund in accordance with our Return & Refund Policy.

Customers may be required to cooperate during the investigation process.

21. Delayed Deliveries

Delivery delays may occur due to factors beyond our reasonable control, including:

  • Severe weather conditions

  • Floods

  • Natural disasters

  • Public holidays

  • High order volumes

  • Transportation disruptions

  • Government restrictions

  • Local lockdowns

  • Technical issues

  • Courier operational delays

StoreBound will make reasonable efforts to keep customers informed of significant delays but cannot guarantee delivery by a specific date.

22. Refused Deliveries

Customers should not refuse delivery without a valid reason.

If a shipment is refused without justification, StoreBound reserves the right to deduct applicable shipping, handling, return, or processing charges from any eligible refund.

Repeated refusal of orders may result in restrictions on future purchases or Cash on Delivery eligibility.

23. Split Shipments

Orders containing multiple products may be shipped in separate packages due to:

  • Product availability

  • Warehouse locations

  • Packaging requirements

  • Courier limitations

Customers will not be charged additional shipping fees for split shipments unless clearly disclosed at checkout.

24. Partial Deliveries

In certain cases, products from the same order may arrive on different dates.

This may occur because:

  • Items are dispatched from different warehouses.

  • One product requires additional processing.

  • Courier routing differs by package.

25. High-Value Orders

StoreBound may perform additional verification for high-value purchases to protect customers and prevent fraud.

Verification may include confirmation of:

  • Customer identity

  • Contact information

  • Payment details

  • Shipping address

Failure to complete verification may result in cancellation of the order.

26. International Shipping

At present, StoreBound primarily ships within India.

If international shipping becomes available in the future, separate terms regarding shipping charges, customs duties, import taxes, and delivery timelines will apply.

Customers are responsible for any customs duties or import taxes imposed by the destination country unless otherwise stated.

27. Force Majeure

StoreBound shall not be liable for delays or failure to perform shipping obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Pandemics

  • War

  • Civil unrest

  • Government actions

  • Transportation disruptions

  • Labor strikes

  • Internet outages

  • Power failures

Delivery commitments may be suspended during such events.

28. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping details.

  • Being available to receive deliveries.

  • Inspecting packages upon arrival.

  • Reporting shipping issues promptly.

  • Preserving packaging until the return period expires.

  • Recording an unboxing video for expensive or fragile products whenever possible.

Failure to comply with these responsibilities may affect the resolution of shipping-related claims.

29. Limitation of Liability

To the fullest extent permitted by applicable law, StoreBound shall not be liable for indirect, incidental, consequential, or special damages arising from shipping delays, courier errors, or events beyond our reasonable control.

Nothing in this policy limits rights that cannot legally be excluded under applicable law.

30. Changes to This Shipping Policy

StoreBound reserves the right to amend, update, or replace this Shipping Policy at any time without prior notice.

The latest version published on our website shall apply to all future orders.

Customers are encouraged to review this policy periodically.

31. Contact Information

If you have any questions regarding shipping, delivery, tracking, or logistics, please contact us:

StoreBound
Customer Support Email: ecomaditya001@gmail.com

Our customer support team will make reasonable efforts to respond to your inquiry and assist you with shipping-related concerns as promptly as possible.

32. Customer Acknowledgement

By placing an order through StoreBound, you acknowledge that you have read, understood, and agreed to this Shipping Policy. You understand that delivery timelines are estimates, shipping availability may vary by location, and unforeseen circumstances may occasionally affect order fulfillment. This Shipping Policy forms an integral part of your agreement with StoreBound and should be read together with our Terms of Service, Privacy Policy, and Return & Refund Policy.