Refund policy

Return & Refund Policy

Effective Date: 31 July 2026
Last Updated: 31 July 2026

Welcome to StoreBound. We value every customer and strive to provide a smooth and satisfying shopping experience. This Return and Refund Policy explains the terms and conditions governing returns, replacements, refunds, cancellations, damaged or defective products, and other related matters for purchases made through StoreBound.

By placing an order on StoreBound, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return and Refund Policy.

1. Our Commitment

At StoreBound, customer satisfaction is our priority. We carefully select and inspect products before dispatch. However, in rare situations where you receive a damaged, defective, incorrect, or incomplete product, we are committed to resolving the issue quickly and fairly.

Our return and refund process has been designed to be transparent, customer-friendly, and compliant with applicable Indian consumer protection laws.

2. Return Eligibility

Customers may request a return if the following conditions are met:

  • The return request is submitted within 7 calendar days from the date of delivery.

  • The product is unused and in its original condition.

  • The product has not been damaged due to customer misuse.

  • All original tags, labels, manuals, accessories, warranty cards, invoices, and packaging are included.

  • The product is returned in the same condition in which it was delivered.

Products that do not satisfy these conditions may not qualify for return or refund.

3. Products Eligible for Return

Returns are generally accepted for:

  • Electronics

  • Kitchen products

  • Home décor products

  • Home essentials

  • Toys

  • Lifestyle products

  • Household accessories

Eligibility may vary depending on the specific product category and supplier.

4. Products Not Eligible for Return

The following products are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care products

  • Hygiene products

  • Used products

  • Customized or personalized products

  • Gift cards

  • Digital products

  • Downloadable products

  • Items marked as "Non-Returnable"

  • Products damaged after delivery due to misuse

  • Products missing original packaging

  • Products with missing accessories

5. Reasons Accepted for Returns

StoreBound accepts return requests under the following circumstances:

Damaged Product

The item arrived physically damaged during transit.

Defective Product

The product is not functioning as intended due to manufacturing defects.

Wrong Product Received

You received an item different from what was ordered.

Missing Parts

Essential accessories or components are missing from the package.

Incorrect Size or Variant

The delivered product differs from the selected size, model, color, or variant due to our fulfillment error.

Transit Damage

The product suffered damage during shipping.

6. Return Request Process

To initiate a return:

Email us at:

ecomaditya001@gmail.com

Include:

  • Order Number

  • Customer Name

  • Registered Email Address

  • Mobile Number

  • Product Name

  • Reason for Return

  • Clear photographs of the product

  • Images of shipping package

  • Short video (if required)

Our customer support team will review your request within 24–48 business hours.

Additional information may be requested before approving the return.

7. Return Approval

Once your return request has been reviewed:

  • You will receive confirmation via email.

  • Return pickup instructions will be provided.

  • Pickup availability depends on your location.

If pickup is unavailable, customers may be requested to self-ship the product using a reliable courier service.

Reasonable courier charges may be reimbursed upon submission of a valid courier receipt where applicable.

8. Product Inspection

After the returned product reaches our warehouse, it undergoes a quality inspection.

Inspection generally takes:

2–5 business days

We verify:

  • Product condition

  • Packaging

  • Accessories

  • Original labels

  • Signs of use

  • Damage caused after delivery

Only after successful inspection will the refund or replacement process begin.

9. Replacement Policy

Customers may request a replacement instead of a refund if:

  • Product is defective

  • Wrong product delivered

  • Damaged in transit

  • Missing accessories

Replacement depends on product availability.

If replacement inventory is unavailable, a refund will be processed.

10. Refund Policy

Once the returned item passes inspection, refunds will be initiated.

Refunds are processed using the original payment method whenever possible.

Estimated refund timelines:

  • UPI: 2–5 business days

  • Debit Card: 5–7 business days

  • Credit Card: 5–10 business days

  • Net Banking: 5–7 business days

  • Wallet Payments: 2–5 business days

Bank processing times may vary.

11. Cash on Delivery (COD) Refunds

Orders paid using Cash on Delivery are refunded through:

  • UPI

  • Bank Transfer

Customers may be asked to provide:

  • Bank Account Number

  • IFSC Code

  • Account Holder Name

or

  • UPI ID

Refunds are never issued in cash.

12. Exchange Policy

Exchanges are available for eligible products.

Exchange requests must be made within 7 days after delivery.

Exchange is subject to:

  • Product availability

  • Successful inspection

  • Return approval

13. Order Cancellation

Orders may be cancelled before dispatch.

If cancellation is requested after shipment, the order will be treated according to the return policy.

Refunds for cancelled prepaid orders will generally be initiated within 5–7 business days.

14. Refusal of Delivery

Customers may refuse delivery if:

  • Package is visibly damaged

  • Package appears tampered

  • Wrong product is identified before acceptance

Please inform our support team immediately.

15. Partial Refunds

Partial refunds may apply under circumstances including:

  • Missing accessories

  • Minor cosmetic damage caused after delivery

  • Incomplete returned package

  • Open-box items not returned in original condition

The refund amount will be determined after inspection.

16. Return Shipping Charges

If the return is due to:

  • Wrong item

  • Damaged item

  • Manufacturing defect

StoreBound will bear the return shipping cost where applicable.

If the return is due to:

  • Change of mind

  • Ordering the wrong product

  • Incorrect selection by the customer

Return shipping charges may be the customer's responsibility.

17. Change of Mind Returns

Returns requested solely because of a change of mind are accepted only for eligible products.

The product must:

  • Be unused

  • Remain unopened where applicable

  • Include original packaging

Shipping charges, payment gateway charges, and handling fees may be deducted where permitted.

18. Damaged Package

If the outer package appears damaged:

  • Record an unboxing video before opening.

  • Take photographs immediately.

  • Contact us within 24 hours of delivery.

Claims submitted after prolonged delays may not be accepted.

19. Missing Items

If your order is missing any product or accessory:

Notify us within 48 hours of delivery.

Provide:

  • Order Number

  • Photos

  • Unboxing video (recommended)

20. Incorrect Address

Customers are responsible for providing accurate shipping details.

StoreBound is not responsible for delays or additional charges resulting from incorrect shipping information.

21. Failed Deliveries

If delivery fails because:

  • Customer unavailable

  • Incorrect address

  • Refusal without valid reason

Additional shipping charges may apply for re-dispatch.

22. Fraud Prevention

StoreBound reserves the right to refuse returns or refunds where:

  • Fraudulent activity is suspected.

  • Multiple abusive return requests are detected.

  • False damage claims are submitted.

  • Returned products differ from shipped products.

  • Returned items are intentionally damaged.

23. Quality Verification

Every returned product undergoes verification.

If the returned product fails inspection, it may be shipped back to the customer.

Refunds will not be issued for products that fail inspection due to customer-caused damage or misuse.

24. Warranty Claims

Products covered under a manufacturer's warranty should be serviced according to the manufacturer's warranty terms.

Warranty claims are separate from StoreBound's return policy.

25. Force Majeure

Refunds, replacements, deliveries, and return pickups may experience delays due to circumstances beyond our control, including:

  • Natural disasters

  • Floods

  • Government restrictions

  • Transportation disruptions

  • Strikes

  • Pandemic-related delays

  • Weather conditions

26. Customer Responsibilities

Customers should:

  • Inspect the package upon delivery.

  • Preserve original packaging until the return window expires.

  • Record an unboxing video for expensive products.

  • Use products according to manufacturer instructions.

  • Submit return requests within the specified period.

27. Right to Modify Policy

StoreBound reserves the right to update, modify, amend, or replace this Return & Refund Policy at any time without prior notice.

The latest version published on our website shall apply to all future purchases.

28. Contact Information

For any questions regarding returns, refunds, cancellations, or exchanges, please contact us:

StoreBound
Customer Support Email: ecomaditya001@gmail.com

Our customer support team will make every reasonable effort to resolve your concerns promptly and ensure a satisfactory shopping experience.

By placing an order with StoreBound, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy in its entirety. This policy forms an integral part of your purchase agreement with StoreBound and applies to all orders placed through our website unless otherwise stated for a specific product or promotional offer.